Terms and Conditions

You’ or ‘Your’ or similar words relate to the client. ‘We’ or ‘Us’ or similar words relate to Bravo Investigations. Where the client consists of two or more persons or companies, ‘you’ or similar words refer to any one of you as well as both or all of you and each of you are responsible separately as well as together for carrying out this agreement.

Our terms and conditions can only be varied by us agreeing to this in writing. These terms and conditions will supersede any terms or conditions stipulated by you in any communication to us and will supersede any prior representations made by us including written, oral or other.


All instructions are accepted by us on the understanding that we are instructed by you, whether you are instructing us on behalf of your client or not and that you will be liable for all our fees and charges and disbursements for carrying out the services you have requested.

We will provide the intended service as allowed by English Law through the use of our own personnel or through the use of a servant or agent of the company including without limitation any person or company we appoint to assist us (“agent”).

We reserve the right to refuse any instruction and to terminate the services we provide without liability whatsoever to us at any time.

You must make us aware of any time limits or deadlines relating to your instructions. Whilst every effort is made to ensure your instructions are completed on time we cannot guarantee this is always possible and we accept no liability whatsoever for being unable to complete an instruction on time.

All onus is placed on you, the client to ensure the correct documents are sent to us for service.

You must advise us when you instruct us that a case is legally aided. If you do not advise us then our fixed fee will apply.

Where payment is made by you in advance we reserve the right to wait until your payment has cleared before we commence any work for you.

We reserve the right to dispose of any documents we are holding after 3 months of closing our file.

We will not be responsible or liable for the loss or destruction of any document in our possession or that is in transit to or from us and beyond our reasonable control. We suggest where possible you only forward copy documentation to us.

You agree to indemnify us now and in the future in full against all fees, costs and charges which we may or will incur, or be liable for, including seeking or taking legal advice or otherwise, for any matter you instruct us on including paying those fees to us as and when requested.


You agree to provide 48 hours notice of any cancellation of instructions where we have booked or reserved time with our Process Server or agent to carry out your work.

We reserve the right to charge our fees in full for late cancellation.

Fees Charges and Disbursements

VAT will be charged by us when applicable.

We generally charge a fixed fee for Process Serving. If we are unable to carry out the work on a fixed fee basis we will agree this with you in writing and provide you with a fee estimate prior to us undertaking work.

We charge our fee per person we are instructed to serve. We may agree to reduce our fee for service of proceedings on multiple people or companies at the same address provided service is completed at the same time and address.

We charge a fixed fee for each address we attend to serve the papers for you.

We do not undertake any work on a “no serve / no fee basis”. We will always charge our fixed fee for attempting service.

We reserve the right to ask you for payment in advance of us undertaking your instructions. We reserve the right to place your instruction on hold until cleared funds are received from you.

If necessary, you should provide us with a Purchase Order number when you instruct us

The Legal Aid Agency will not accept fixed fee invoices. All Legal Aid work will be billed by us on a time and mileage basis.

You must make us aware a case is Legally Aided at the time you instruct us. If we have to amend an invoice we reserve the right to charge a reasonable administration fee for our time in doing so. A minimum fee of £25.00 + VAT will be charged.

If we pay or intend to pay a disbursement on your behalf we may ask you for payment of this amount on account or at our discretion we may add this fee to our invoice on completion of work.

If you email us documents to serve you agree that we will be entitled to charge you a reasonable fee for the time and cost of printing those documents. We will charge a minimum of £0.10p per sheet.

Invoice queries must be raised by you within 14 days from the date of invoice otherwise it shall be deemed as the invoice having been accepted.

No refunds will be given when we have commenced any work or provided any service on your behalf.

All fees charged by us will be at our standard price list rate, quotation / fee estimate unless otherwise agreed by us in writing.

Our payments terms are 14 days from date of invoice unless otherwise agreed by us in writing. A Payment due date is indicated at the bottom of our invoices. Payment must be made by you in accordance with our payment terms.

We expect you to pay us on time, within our payment terms. We will not place an account on hold, until you have received payment from your client or claimed fees from the legal aid agency. Late payment charges will apply on all late payments.

If the matter is Legally Aided then we may extend our payment terms to a maximum of 30 days to allow you to obtain payment. You must ensure that we receive payment no later than 30 days from the date of invoice.

Late Payments

Invoices not paid within our payment terms are subject to Late Payment Fees and charges as allowed by law or as given below.

If you are a firm or company including a sole trader or partnership without limitation we reserve the right to charge you Late Payment Fee in accordance The Late Payment of Commercial Debts (Interest) Act 1998 as amended and supplemented by the European Directive 2000/35/EC.

If you do not fall under the scope of The Late Payment of Commercial Debts (Interest) Act 1998 as amended and supplemented by the European Directive 2000/35/EC then you agree that we will be able to charge you a Late Payment Fee equal to an amount that would have been charged by us if you were a company or firm as allowed under The Late Payment of Commercial Debts (Interest) Act 1998 as amended and supplemented by the European Directive 2000/35/EC.

If you are a Private Client (an Individual) then we will charge you a Late Payment Fee equal to an amount that would have been charged by us if you were a company or firm as allowed under The Late Payment of Commercial Debts (Interest) Act 1998 as amended and supplemented by the European Directive 2000/35/EC.

Our Liability to you

Unless we have otherwise agreed with you in writing, we shall treat your instructions to us as acceptance of the limitation of our liability to you, and to any other person with an interest in the instruction we are dealing with, as follows

Our liability in contract, tort (including without limitation negligence) or otherwise will be limited to

A refund of the fees and charges paid to us in respect of the individual case we were instructed on.

Confidentiality and Data Protection

Details of individuals and cases will be kept confidential at all times and will be subject to the provisions of the Data Protection Act 2018 and The General Data Protection Regulation and will not be disclosed unless required by law.

Any information supplied by us is to be treated as indicative only and you agree that any information supplied in respect of any credit reference, trace enquiry, report etc is to be treated in the strictest confidence and will not be used as evidence or disclosed unless agreed by us in writing.

You agree that you will not disclose, act on, or use any information supplied by us that would breach any law, order or regulation that you know of or ought to have known of.


These terms & conditions shall be governed by English Law and any dispute arising out of or in connection with the same shall be determined by the English Courts.


THIS WEBSITE IS MADE AVAILABLE FOR PUBLIC VIEWING ON THE BASIS THAT BRAVO INVESTIGATIONS EXCLUDES TO THE FULLEST EXTENT LAWFULLY PERMITTED ALL LIABILITY WHATSOEVER FOR ANY LOSS OR DAMAGE HOWSOEVER ARISING OUT OF THE USE OF THIS WEBSITE OR RELIANCE UPON THE CONTENT OF THIS WEBSITE. Bravo Investigations does not exclude our liability (if any) to you for personal injury or death resulting from our negligence, for fraud or for any matter which it would be illegal to exclude or to attempt to exclude.


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Last updated: September 2018